Privacy Policy
Introduction
This Privacy Policy explains how Speakapp collects, uses, stores, shares, and protects personal data when you use our website, mobile applications, community features, contact channels, donations flow, and related services. It is designed for our UK-facing launch and was last updated on 3 July 2026.
What Information We Collect
Depending on how you use Speakapp, we may collect account details such as your name, email address, username, phone number, password, profile image, verification status, and device or app identifiers; onboarding details such as preferences, goals, concerns, mood or profile information; content you submit in messages, posts, comments, or support requests; payment and donation records; notification tokens; and technical logs needed for security, troubleshooting, and service performance.
Wellbeing and Other Sensitive Data
Some information processed by Speakapp may relate to your mental wellbeing, emotional state, goals, or crisis indicators and may be treated as special category data under UK data protection law. We ask that you only share information that is reasonably necessary for your use of the service, and we handle wellbeing-related data with additional care because it can be sensitive.
How We Use Your Information
We use personal data to create and manage accounts, verify users, deliver features, respond to contact requests, process donations or payments, send service communications and notifications, personalise onboarding, operate community features, improve performance, prevent misuse, investigate complaints, enforce our Terms, and protect users and the public from harmful or illegal activity.
Lawful Bases for Processing
We rely on one or more lawful bases under UK data protection law depending on the activity, including performance of a contract, compliance with legal obligations, legitimate interests such as service security and moderation, and consent where appropriate. Where we process special category data relating to wellbeing or health, we rely on an applicable additional condition, which may include your explicit consent and, in limited urgent situations, protection of vital interests or other grounds allowed by law.
Safety Monitoring, Moderation, and Reports
Because Speakapp includes user-generated content and safety-sensitive features, we may use a combination of reports, automated tools, rule-based checks, and human review to detect abuse, illegal content, self-harm risk, fraud, or other threats. This may include reviewing content you submit, recording moderation actions, preserving evidence, and escalating urgent matters to trained staff, advisors, law enforcement, or emergency services where reasonably necessary.
International Transfers
Some of our providers may process data outside the UK. Where that happens, we aim to use appropriate safeguards recognised by UK law, such as adequacy regulations, the UK International Data Transfer Agreement, or other approved contractual protections.
Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including operating your account, handling support issues, meeting legal and accounting obligations, resolving disputes, and maintaining safety records. Some records, such as financial records, fraud investigations, and moderation or crisis logs, may be retained longer where justified by law or risk management needs.
Security
We use reasonable technical and organisational measures designed to protect personal data, including access controls, secure transmission, logging, and role-based restrictions where appropriate. No internet or mobile service can be guaranteed completely secure, so you should also help protect your information by using a strong password, securing your device, and reporting suspected compromise promptly.
Your UK Privacy Rights
Subject to applicable law, you may have the right to request access to your personal data, correction of inaccurate data, deletion, restriction, objection, portability, and withdrawal of consent where consent is used. You may also ask us for information about how we handle your data and how to exercise your rights. We may need to verify your identity before completing certain requests.
Children
Speakapp is not intended for children and we do not knowingly provide the service to users under 18. If we learn that a child has created an account or provided personal data to us, we may suspend the account, investigate, and delete or minimise that data where appropriate. We may also keep limited records where needed to prevent repeated underage access or to comply with legal duties.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, product, or operational changes. If we make material changes, we will take reasonable steps to notify users through the website, app, or other suitable channels. The latest version published by us will apply from its stated effective date.
Contact and Complaints
If you have questions about this Privacy Policy or want to exercise your data rights, contact Speakapp through the Contact Us page or any support route we make available. If you are in the UK and remain unhappy with our response, you may also have the right to complain to the Information Commissioner's Office.
